Back to basics, London again

A few thank yous to a lot of different people rather than a big, subject, post.

I've called this back to basics as I'm remembering the initial idea for this blog; people who do their job with a smile; who bring something extra to the job and their day thereby making your day all the better.

So first of all, to Ann-Marie at Volvo in Swiss Cottage.  Thank you for always welcoming your customers with such a friendly chat and making them feel like they're coming over to a friend's rather than getting their car serviced or repaired.  

You always make it feel like there's time to sit down, have a natter and coffee.  Excellent, thanks.  

(This is where I would have put the 'thumbs up' but as of the last post, we're dropping that from the blog unless people want them back?).

picture courtesy
www.allinlondon.co.uk/images/

Next a couple of thanks without pictures for the moment but hopefully they'll get their own posts in due course.

To Rosey the hygienist who manages to make me smile and laugh while scraping my teeth. Thank you.  I'm hoping I might feature her in a later post with her lovely smiling face.

To the two armed police outside the Chinese Embassy on Portland Place the other day who were smiling and laughing with about twenty nursery school children walking past with their teachers.

And to Ellias of David's Deli Garden.  Ellias and his brother, Sam, run David's in West Hampstead and have now opened a branch in Praed Street.  I bumped into him in the Castle Chemist in Cricklewood Lane and was so enjoying chatting and catching up, forgot to think of the blog and getting a picture of him but he and his brother definitely deserve a post (see RNIB Black Lion Pub Quiz post here read-for-rnib-pub-quiz-thanks-and-photos), so again hope to feature them in a proper post with photos in due course.

Now to the last thank you of this post, it's to Le, Nba and Nimah of the Sensation Café in Fitzrovia.

Lunch hour midweek in the West End of London is fairly manic in all eateries, particularly places doing fast takeaway food for people in offices.  

However, you walk into the Sensation and you are greeted by three beaming smiles and calm descends. 

Le is behind the counter making up the food and taking the orders.  I had a seriously wicked Báhn mi (a Vietnamese sandwich in a baguette).

Lovely, (shy), Nimah was behind him on drinks and I had a good latte.  I think she thought I was mad taking their photos!

and then Nba (I hope I've got all your names right), is everywhere, serving, clearing, smiling and making sure everything's as it should be.  

An oasis of calm (good food) and smiles in the middle of London.  What can be bad?!

So thank you to everyone above and thumbs up for making all our (London) lives that bit better.

Do you want to say thank you to anyone?  Well this is the place to do it.

If you would like to write a post to thank someone or tell us something nice that happened just get in touch and we would love to hear from you and to spread the thanks.  You don't have to know how to do the formatting and stuff, we'll help you with all that.  We just need some words and preferably some nice smiley photos.  (don't forget to ask if you can take them).  This blog is for you, somewhere for you to have your say.  Thanks.

Winter Smiles

As I suspected when I started this blog back in the summer, the quantity of smiles one gets during one's day greatly reduces as does the light and temperature.

With the grey, wet weather we've had this winter, I can't say I'm coming across as many smiles as I was back in July and August however, that does however mean the ones I am seeing, are all the more lovely for the sparsity.

Tuesday, 21st, (January), all too quick to get a photograph or a name, I'd like to give a nice thumbs up to the female bus driver of the number 13 who stopped and waited on the Llanvanor Road stop on Finchley Road for the lady running to catch it in the morning .

The other Tuesday thumbs up goes to Richard, a waiter in Carluccio's in St. John's Wood.  Although there were some problems with our order; our wine wasn't available, we didn't order the lemon Pelegrino or the tomato pasta, Richard made us laugh and feel like important patrons.  Thank you Richard, and a thumbs up .

In light of this blog, I am also taking the 100 Happy Days Challenge - if you don't know about this, check out http://100happydays.com  and the hashtag #100HappyDays on twitter, instagram and other social media sites.  The challenge is to yourself - no one else - to try and find something that makes you happy in your day for 100 consecutive days.  It can be a puppy wagging it's tail, a good coffee, a smile at a bus stop, whatever it is, big or small, try and remember it and "log" it.  Take the challenge!

So move forward a week, the weather is even worse with miserable cold rain everywhere, (although I shouldn't complain thinking about all the flooding in Somerset and surrounding areas, those poor people www.bbc.co.uk/news/), and a friend, the lovely Lauren from St. John & St. Elizabeth Hospital, and I are on the top deck - best seat in the house at the front - of a 139 bus in the West End on our way to see The Book of Mormon.  We're stuck in traffic on Oxford Street and on the bus in front we can see two inspectors really checking an empty top deck; under and behind the seats.

Lauren and I are chatting away, looking at the Christmas decorations, (still up), when suddenly right beside us are the inspectors from the bus in front.

Now this guy, who wasn't allowed to give us his name, couldn't have been more fun or nicer on a dark, wet, Monday night in January.  Regent Street seemed to just whizz by.  So Mr. Inspector, a thumbs up from us for the banter, thanks.

Another bus thumbs up ; this time to the driver of a 460 (unnamed/unphotographed - to protect the innocent) who allowed me to travel two stops without my pass and without paying as I was accompanying my mother.  Thank you, that was a lovely gesture.  

But it isn't all thumbs up to bus personnel this post: two thumbs down: Monday, 20th January, the bus driver who was at the stop outside Holland & Barrett in Swiss Cottage and knew I was there, that I knocked on the doors and said excuse me but still decided not to reopen the doors and drove off and also to a restaurant manager that when I told him we had a reservation, didn't look at us or smile, but instead answered a phone, walked off at the same time to adjust a pastry plate, carried on talking on the 'phone and the most we got was a raised finger .  You guys know who are you.

Now, you must be getting a bit bored of my voice by now so why don't you send us your guest post, (details on how below), and use this blog as your opportunity to say thank you to someone who made you smile, or something else?

London, New York and back again

Well a happy 2014 to all and sorry this post is a little late, but between myself and everyone else having the flu lurgy the last few weeks there hasn't been much time to sit in front of a computer.  But late or not, a smile is a smile is smile!

So take your mind back to before Christmas, and the man and myself were taking a quick trip to New York to visit the family.  I was organised, I'd bought our train tickets, our plane tickets, organised cars, apartments, dinners, lunches, nothing was left to chance but, thank you Heathrow Connect, you managed to put a spanner in the works before our trip even started.

To get to Heathrow Airport now from London most people get the Heathrow Express from Paddington Station but it's much cheaper, if you get the ordinary train which takes about five minutes longer and makes some  stops along the way, (a similar operation to getting the alternative train to the Gatwick Express).  We were at Paddington in plenty of time for our train, but there seemed to be a lot of confusion among the staff as to where our actual train was.  Then we were told to run, it was coming in to platform 12 now and leaving almost immediately.  We ran (with our bags) only to find no train.  Twenty-five minutes later, (we're now getting anxious about our check in time at Heathrow), and we're told there is a fault on the line and not only is our train cancelled but so are all the others.


We run (again with our luggage....) to the booking hall to try and change our train tickets to Heathrow Express ones, (you can't do this on the train), and it was here, meeting Brian, that everything started to go right.

Brian managed to take the stress of it all away and deliver our upgraded tickets with a lovely smile to send us on our way.  So Brian, a big thank you and thumbs up.

Now we only had five days in New York and 99% of our time was taken up with friends and family which was lovely but we wanted to do one NYC thing; since it was fairly sleety and snowy, it wasn't going to be a wandering around thing so we decided on the Metroplitan Museum of Art.

This museum is incredible in its collections but, because of its sheer size, you have to be quite organised, (there is that word again), about what you're going to see.  We only had a couple of hours so using one of their half day suggested itineraries that looked fabulous, I took about one third of the suggested rooms and mapped out a route for our visit.

Upon arrival, because of a Christmas tree in a hall, the "route" didn't quite work but thanks to the lovely, helpful and smiling Gina, not only did we get back on track but she was able to "edit" our itinerary to make it even better.

So, Gina, thank you (from the British tourists around the 9th of December) and our thumbs up .

Then it was back to London, and the madness of work and life in the run up to Christmas. 

Now, for the presents, I hadn't been that organised and so come Christmas Eve, I had to go out shopping as extra family were coming and it was my first chance between the office etc.

Swiss Cottage was mad that day, with shoppers behaving like it was the end of the world and food was never going to be sold again.  Staff in shops were frazzled and barely able to keep up with the tills but, among all this frenetic behaviour, there was Hollie in Boots.

Hollie was totally in the spirit of the moment and was having fun whether people were ready for it or not.  She was a ray of sunshine on a truly horrible weather and shopping day.  So Hollie, thank you and a thumbs up  from me and the other shoppers you made laugh.

As I said at the beginning of this post, apologies for the lateness of these thank yous and we have a guest post that's been waiting to be published for a few weeks now but for the same reasons is also running late.  Watch this spot and you should be getting something soon from a lovely lady, half of R.C. Bridgestock, the author.

Thanks again for reading, may 2014 be kind to you and if you come across any nice smiles or service, do please send us a post.

More North West London smiles (updated)

A few more North West London smiles and thanks;

My man and I were having dinner at the lovely West Hampstead eaterie the Wet Fish Cafe, (we've only just recently discovered their Monday night special price deal thewetfishcafe.co.uk), and we were waiting for a friend from San Francisco to join us.

Becasue of the Monday night deal, it gets very busy and we were holding up everything as our guest hadn't arrived, we were taking up space but not ordering.  Did we feel pressured?  Absolutely not.  Eventually, after a call to her hotel we found out she had fallen asleep and wouldn't be joining us.

So we started to order.  Now, the Wet Fish Cafe do something called Polenta Chips which are among the most divine foods imaginable but for a variety of reasons I hadn't been able to have these the last couple of times I ate there.  I was not to be thwarted this time.

Our lovely waitress, Feliz, who remembered us from the time before,  took our order but was dismayed to have to tell me that the table before had ordered the last portion of Polenta Chips as they had now run out of polenta.  Nooooooooooooooooooooooooooo.

I hide my emotions deep (not) and she could see I was upset so she said to leave it with her.  Now, I don't want to divulge any trade secrets but I know she spoke to the chef and whether they stole two chips from other portions or whether they had just enough left to make me two chips I don't know but what I do know is that Feliz turned up trumps and two Polenta Chips arrived with my duck.

Hip hip hooray and a thank you and a thumbs up to Feliz for that extra bit of service with a smile.

Meanwhile, in Argos at Swiss Cottage, the staff were going out of their way to be helpful.   In sharp contrast to Homebase before them where I had been left standing by not less than four members of staff who went away to find out something and never came back - sorry Homebase but you get a .  I was standing there for half an hour and finally walked out.

What a contrast in Argos where I went to look at the same product.   I got to the till and asked if I could view the item, (it's a fake Christmas tree).  Of course, no problem.  The tree came up and another smiley assistant showed it to me.  It was explained that this was a no return item.  Then the first lady remembered that Sandra had this particular one herself.

Well Sandra came out from behind the counter and could not have been more helpful explaining her personal use.  How good it was at holding baubles and lights. How well balanced it was.  How ot build it and how many years she has had it.

At the time of writing, I don't have the other ladies' names who helped me or indeed any of their photographs but to all three of you,  thank you and a thumbs up for that extra bit of service with a smile.  I hope to rectify the names and photographs before too long.

UPDATE - managed to get in to Argos when the right people were working so, here's a nice picture of both Sandra and Tina.  The third assistant wasnt there to ask her name or get her permission to use it but that doesnt stop me saying thanks and giving all of you a thumbs up   (by the way, Tina is laughing because another customer got in on the act and it was all rather jolly there, at Argos)

The next post will either be from New York if the smiles permit or will be another guest post, that is waiting in the wings.

Look forward to receiving your posts soon and, remember, promote the positive!