Monday, 30 September 2013

more London smiles (updated)

Bill's is a new chain, well at least to me, of restaurants in London.  I had been to the one in Islington a couple of times and really liked it as much for the food, which seems to have something for everyone, vegans to carnivores and all those in between, as the ambiance and the staff/service.

We tried the one in Hoxton Square this time, and both my colleague and I were just the tiniest, weeniest, bit disappointed with our first tastes of our food when it came.  It just happened that the waitress was standing nearby and must have overheard or caught our expressions, (good attentive service), and asked us if everything was okay.

It was.  The food was good but just not rave about.  They offered to change our meals but no, we insisted that everything really was fine and that if she hadn't asked at that precise moment, we certainly wouldn't have mentioned it.  When I say it was good, I'm not being British in a "don't make a fuss" way, we both cleaned our plates.
Anyway, after our clean plates were taken away the manageress came over to discuss our meal with us and to see if there was anything they could do.  This wasn't just platitudes, we both felt it was true service with a smile.  So Ellie at Bill's in Hoxton Square, (and the waitress whose name and photograph I didn't get), a big thumbs up to you, and we'll be back.  

Meanwhile, a huge thank you to someone I've been wanting to feature almost since I began with the idea for this blog, Jackie at Waitrose in Finchley Road, NW3.  

Jackie mainly works on the tills and like so many of the staff at this branch have worked there for many years and know their customers by name, (Sue I'd also like to give you a thumbs up and a thank you).

However, like the day I took this picture (apologies for the fuzziness and a bit of thumb!) the shop was mayhem busy and although there may have been tills with less of a queue, regulars would rather wait for Jackie than go through quicker somewhere else.

So Jackie, a big thumbs up and thank you for making that weekly shop so enjoyable and I so love your smile, that I'm going to stick another picture of it here!

As always, if you have come across some special person doing their job with a smile or you want to say thank you to someone, please do send us your guest post to together with your contact details and pictures if you can.  If you're taking a picture of someone, please ask for their permission first.  Thanks.

23.11.13 - This P.S follows a lovely Sunday hug-smile-fest in Waitrose on 17th November. I was at Jackie's till (of course) having a little chat when lovely Sue joined us and finally let me a get a shot of her. While this was going on the smiliest dancer/Pilates teacher ever, Joumana of @IJADdance @JouDance, joined us and we had a lovely tete-tete.  Funniest thing was the lady in the queue behind me, who was sweet and patient, must have wondered about this weird lady hugging and photographing people as she shopped.

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